Support
Help that respects your ownership.
Support exists to keep your system yours: defined windows, visible access, and documentation that means you rarely need us.
What is included
Every build includes a defined post-delivery support window covering what we installed: typically 30 days for full systems. During the window, setup issues are on us.
How remote support works
Remote access does not exist until you create it. For a support session you enable temporary access, you can watch what happens, and it is removed afterward. No persistent remote access ever remains on your machine.
After the window
Your documentation is written so any competent tech can maintain the system. If you would rather we handle it, ongoing care plans and model upgrades are available; ask and we will quote it in writing.
Reach us
Email [email protected] and we reply within one business day.